Meet Agam Garg

Managing Director, Lalamove UAE

Agam Garg is the Managing Director at Lalamove, a global on-demand delivery platform known for its speed, flexibility, and innovative logistics solutions. An experienced professional with over 13 years of expertise, Agam has successfully launched new markets and products across the Middle East, Southeast Asia, and India. His career spans high-growth startups, where he’s led strategic expansions, scaled operations, and delivered measurable impact in market penetration. Now at the helm of Lalamove’s Middle East operations, Agam is focused on driving sustainable growth and building a stronger local presence for the brand.

The UAE’s logistics landscape has evolved rapidly over the past few years, particularly post-COVID. Pre-pandemic, logistics operated in a more conventional, centralised model. However, the pandemic triggered a digital acceleration, pushing platforms towards hyperlocal fulfillment, flexible fleets, and real-time delivery tracking.

Today, as summer approaches with its intense heat, the industry is again adapting. With temperatures soaring above 45°C, operational resilience and human safety have become top priorities.

One major shift is in temperature-sensitive deliveries. Chiller vans are increasingly used to transport perishable goods, while items like cakes, chocolates, ice-creams, and flowers now require insulated packaging, cold gel packs, and rapid dispatch to maintain quality. The margin for error in the summer is nearly zero.

On the demand side, the UAE has seen a surge in instant delivery expectations, with many platforms now offering 15–20-minute drop-offs. To meet this, companies rely on micro-warehouses (dark stores), driver clustering, and AI-enabled route optimization ensuring speed, even during extreme weather.

Recognizing the toll on delivery personnel, many platforms provide summer kits that include cooling vests, hydration bottles, and electrolytes. Some platforms have even introduced increased tipping schemes, doubling rider tips during peak summer months. Simultaneously, authorities and private partners have introduced air-conditioned rest stops equipped with water dispensers and charging stations for riders, especially in urban hotspots.

In the spirit of community, many UAE residents now routinely offer water or juice bottles to riders upon delivery. What started as a kind gesture during COVID has now become a widespread show of appreciation in the hotter months.

Operationally, vehicle usage also shifts in the summer. During peak noon hours, some platforms suspend bike deliveries entirely, allowing only car-based deliveries to ensure rider safety. This adds logistical complexity but reflects the industry’s growing focus on well-being over raw speed.

Government authorities also step up during summer, issuing mid-day work break mandates, running awareness campaigns, and collaborating with private players to uphold worker welfare.

In essence, the UAE logistics sector is no longer just about speed and scale. It’s now about adapting smartly, operating responsibly, and responding humanely—especially in a climate where every degree matters.

As the country continues to push the boundaries of tech-enabled logistics, it is doing so with a strong undercurrent of empathy and innovation, setting new benchmarks for the region.